Donornet Organ Call Coverage

TCOA staffs qualified and ready on-call professionals all around the United States 24 hours a day 7 days a week or PRN to take your DonorNet calls.

Our network of call professionals for transplant center on call services are available at a moments notice to ensure that any and every organ is ready to be received and directed as needed.

Our staff’s experience will take the burdensome task of screening viable organs before the facility is even knows they had an offer (should your facility choose that). Our staff is clinically knowledgeable on how to best coordinate organ offers, and in fact our system has a proven record of producing more transplants for the hospital then they had with their previous system. And saving more lives is ultimately everyone’s goal.

Each center will have at least one or more of our transplant/medical professionals taking your DonorNet calls with each call expert having a back up rep there should they be unavailable. Our call roll over system ensures no offer is lost. This system sees to it that the center’s staff can get back to the goal at hand which is patient care and less to administrative waste. We will:

1. Initiate evaluation of offer within ten minutes of receiving offer.

2. Collect and interpret donor information from the organ offer system (UNET), and use import criteria set by the transplant surgeons to evaluate offers and identify potential recipients. If offers are excluded by criteria, enter refusal code in UNET, and if offers are not excluded, we will contact transplant surgeon. Upon acceptance we then coordinate quick and professional team and tissue transport at the most affordable rates in U.S. with our charter and courier partners.

3. Communicate with transplant centers’ on-call physicians regarding potentially eligible offers and provide summary of information in UNET.

4. Notify host OPO of provisional and final acceptance within one hour of notification by UNET.

5. Notify local OPO recovery coordinator(s) when recovery support is needed.

6. Complete all follow-up documentation required by CMS/UNET/UNOS.

7. Create monthly quality improvement reports and send to the transplant centers.

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